Transportation Help

Before submitting a transportation request:

1. Check your bus assignment in ParentVUE.
   • Registered by July 31: Bus service begins August 25
   • Registered Aug. 10–14: Assignment by Aug. 31
   • Registered Aug. 17–21: Assignment by Sept. 10
   • Registered Aug. 25–28: Assignment by Sept. 21
2. Find a nearby bus stop using Busplanner.
3. Check bus location/status in Chipmunk if available for your route.
4. Make sure your address is correct. Address changes must be made through your child's school.
5. Review the Transportation FAQs.
6. Still need assistance? Submit a Transportation Request.

Contact your school if:

• Your home/daycare address is incorrect.
• You need a one-day change to the bus your child rides.
• Your child lost something on the bus.
• You have an IEP/504 transportation question that needs to begin with the school team.
• You're experiencing a recurring delay that the school needs to know about.

Contact Transportation if:

• You believe a bus stop presents a safety issue.
• You are requesting an eligible bus-stop change.
• You need to report driver/bus operation concerns.
• You have an unresolved bus assignment or routing issue.
• Your issue wasn't resolved after following the recommended steps.

If you've reviewed the information above and still need assistance, submit a request to the Transportation team. Submitting a ticket will provide better tracking of your issue and resolution.

Submit a Transportation Request

Or call the Transportation Phone Bank at 301-952-6570, Monday–Friday, 6 a.m.–6 p.m.