Employee IT Service Desk

Key Services

• Service Request Management
• Issue Resolution

Employee IT Service Desk Contact

PGCPS EMPLOYEES ONLY

Submit a Ticket

NOTE: When submitting a ticket online email responses can typically be expected 24-48 hours. This may vary slightly during seasons of peak support, including:

• The start of a school year through October
• On a cycle of every 90 days from the start of the school year, since employee passwords are required to renew every 90 days.

For urgent Technical Support 7AM to 4PM, Monday through Friday, call 301-386-1549.

Support Options for Teachers and Staff

Appointments

Times available Mon-Fri, 8AM-1:30PM

Schedule at http://bit.ly/PGCPSSD

Phone Support

301-386-1549

Mon-Fri, 8 AM-4 PM

Password Support

Mon-Fri 8 AM-2 PM

Online Zoom http://bit.ly/passwordspgcps

Ticket Submission

Available 24/7

Response time 24-48 hrs

Support for Parents and Students 

Are you a parent, guardian, student, or school community member in need of assistance? 

Please contact your school directly for support. 

Time to change your password? ME Self-Service is here