Frontline Education Incident

NOTICE OF VENDOR CYBER SECURITY INCIDENT: FRONTLINE EDUCATION

Prince George’s County Public Schools has been informed of a recent cybersecurity incident involving Frontline Education, a third-party software provider used by our district and thousands of districts across the country. This incident originated entirely on Frontline Education's systems and did not affect or compromise our internal school district servers or network infrastructure.

What Happened?

On August 14, 2026, Frontline Education's security team identified a vulnerability in an external, third-party application used within their system. This flaw permitted unauthorized access to an environment containing data linked to their Frontline Central (employee/workforce management) and School Health Management (student nursing documentation) platforms.

Frontline has since patched the software vulnerability, engaged an independent cybersecurity firm to secure their network, and coordinated directly with federal law enforcement. Frontline Education has stated they are currently not aware of any misuse of the data resulting from this incident.

What Information Was Impacted?

The exact information may vary by individual. However, Frontline confirmed that no PGCPS student data was included in the incident.

What Should I Do?

Starting in late October, Frontline Education will provide all impacted individuals a direct, personal notice via email or physical U.S. mail. It will include the specific information that was included in the incident and details on what resources are available to you.

Stay alert for communications from Frontline Education. The subject of the initial notification is, “Important Email from TransUnion on Behalf of Frontline Education“

What is Frontline Education Doing About it?

Credit Monitoring Services

Frontline Education is offering impacted staff, at no cost, a 24-month membership to TransUnion’s credit monitoring.  To activate your membership and start monitoring your personal information, please follow the steps below included in your notification letter before January 31, 2027.  (Activation codes will not work after this date).  

Call Center

Frontline established a dedicated call center to answer questions about the cybersecurity event as well as the TransUnion services that they are offering to those impacted by the incident. 

TransUnion Call Center

1-833-516-8792

8 a.m. to 8 p.m. ET 

Monday through Friday, excluding major U.S. holidays.  

FAQ Page

Information and Support Regarding Recent Cybersecurity Notifications | Frontline Education 

Additional Resources

What To Do if Your Information Was Lost or Stolen, or Part of a Data Breach

The FTC outlines additional steps you can take to protect your information.  Follow the interactive guide at www.identitytheft.gov/Databreach

Information On Obtaining A Free Credit Report  

U.S. customers are entitled under U.S. law to one free credit report annually from each of the three major credit bureaus. To order your free credit reports, visit www.annualcreditreport.com or call toll-free +1 (877) 322-8228.  

Information On Implementing A Fraud Alert Or A Security Freeze  

You can contact the three major credit bureaus at the addresses below to place a fraud alert on your credit report. A fraud alert indicates to anyone requesting your credit file that you suspect you are a possible victim of fraud. A fraud alert does not affect your ability to get a loan or credit. Instead, it alerts a business that your personal information might have been compromised and requires that business to verify your identity before issuing you credit. Although this may cause some short delay if you are the one applying for the credit, it might protect against someone else obtaining credit in your name.  

A security freeze prohibits a credit reporting agency from releasing any information from a consumer’s credit report without written authorization. However, please be aware that placing a security freeze on your credit report may delay, interfere with, or prevent the timely approval of any requests you make for new loans, credit, mortgages, employment, housing, or other services. A credit reporting agency may not charge you to place, temporarily lift, or permanently remove a security freeze.  

To place a fraud alert or a security freeze on your credit report, you must contact the three credit bureaus below:  

To request a security freeze, you will need to provide the following information:  

1. Your full name (including middle initial as well as Jr., Sr., II, III, etc.); 
2. Social Security number; 
3. Date of birth; 
4. If you have moved in the past five (5) years, the addresses where you have lived over those prior five (5) years; 
5. Proof of current address such as a current utility bill or a telephone bill; and 
6. A legible photocopy of a government-issued identification card (state driver’s license or ID card, military identification, etc.).  

You may also contact the U.S. Federal Trade Commission (FTC) for further information on fraud alerts, security freezes, and how to protect yourself from identity theft. The FTC can be contacted at 400 7th St. SW, Washington, DC 20024; telephone +1 (877) 382-4357 or www.consumer.gov/idtheft.